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STORE POLICY

CUSTOMER CARE

At House of Venust, customer satisfaction is at the heart of our brand. We believe in providing a smooth and trustworthy shopping experience from browsing to delivery.

 

  • Support Hours: Our customer care team is available Monday to Saturday, 10:00 AM – 6:00 PM (IST).

  • Contact Channels: You can reach us via:

     

  • Response Time: We aim to respond to all queries within 24–48 business hours.

  • After-Sales Support: For issues related to damaged or defective items, please follow our Return & Exchange Policy guidelines.

  • Special Assistance: For size guidance, product care advice, or gifting options, our team is happy to assist.

PRIVACY & SAFETY

We respect your privacy and are committed to protecting your personal information.

 

1. Information We Collect:

When you make a purchase or create an account, we may collect personal details such as your name, email address, phone number, billing/shipping address, and payment information.

 

2. How We Use Your Information:

 

  • To process and deliver your orders.

  • To communicate order updates, offers, and promotions (if you have opted in).

  • To improve our services and website experience.

 

3. Information Protection:

We use secure payment gateways and encryption to ensure your data remains safe and confidential.

 

4. Sharing of Information:

We do not sell, trade, or rent your personal information. Your details are shared only with trusted service providers (such as payment processors and delivery partners) necessary to fulfill your order.

 

5. Cookies:

Our website may use cookies to enhance your shopping experience. You can choose to disable cookies in your browser settings, though this may limit some website features.

 

6. Your Rights:

You may request to update or delete your personal information by contacting us at support@houseofvenust.com.

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